Terms and conditions

Money back guarantee

The 30 days money back guarantee is only valid for sales made on the official site dreamakeramps.com or in our laboratory. The refund will be made to the extent of 100% only for products purchased in a standard configuration, for which it has not been requested any additional customizations beyond those already available in the drop-down menu in the single product page. In the case of products for which the client has requested one or more customizations among those listed in the CUSTOMIZATIONS page of our website (and then not be purchased directly through the procedure with shopping cart), the amount valid for the refund may be decreased by a fee to restore the product to the original specifications. The amount of this fee will be communicated to the customer in the quote which will be issued by us for any request for customized product received.

Products must be returned intact and in their original packaging. To make use of the "money back guarantee " simply send a written notice to the email info@dreamakeramps.com within 30 days of receipt of goods. The return of the product will be possible either in person by direct conferment of the same at our laboratory or by express courier delivery. The shipping costs for returning the products are always charged to the customer. Dreamaker Amps will then refund the full amount paid for the purchase of the goods returned within 14 days of receiving it and with the same payment method used at the time of purchase.
Dreamaker Amps reserves the right to verify the integrity of the returned goods, and in case of damage due to negligence/abuse by the customer, the relative amount for repairing the damage will be deducted from the refund due.


Construction time

With the exception of the products listed as "available" in the in the single product page, others will be made specifically for the customer within approximately 4 weeks from date of order. In the case of requests for products with special customizations, the relative time of delivery will be specified in the estimate provided to the customer.

Shipping

The products are shipped in Europe by express courier at the rates prices specified in the customer order.


Warranty against manufacturing defects 

All products Dreamaker Amps are warranted against manufacturing defects for a period of three (3) years from the date of purchase. For any claim under warranty (or not) you can ask us to evaluate the most suitable solution to solve your problem in the best way. Among the various available options, we also offer the possibility to pick up the damaged product directly at your door.